This article gives answers to Frequently Asked Questions (FAQs) players may have when using the ManaCube Store.
If your question is not answered below please check the Getting Help article.
¶ FAQs
¶ Where is my purchase?
It typically takes between 1 and 20 minutes for your purchase to be received in-game. If it has been longer than 20 minutes, please check the email address provided to make sure the transaction has been processed.
If you do not receive an email, you either entered an incorrect email address or the transaction has not gone through. Please create a Support Ticket for assistance.
If you did receive an email, review the IGN (in-game name) provided and, if applicable, the server you chose during the purchase. If either are wrong, please create a Support Ticket and select the WebStore Support Department. Be sure to explain the circumstances and include your transaction ID (located on the email receipt).
NOTE: During peak times, such as the launch of a new season, transactions may take longer to process.
¶ What do I do if I make a purchase for the wrong server or IGN?
Refer to question above.
¶ I lost access to my old account, can I have the rank transferred?
Requests to transfer ranks are handled on a case-by-case basis. If you have lost access to your old account, please create a Support Ticket and select the WebStore Support Department. You must include the Transaction ID from your original purchase, the original IGN and the new IGN.
An admin will review your request to determine if the rank may be transferred.
¶ Will I lose my rank when there is a new season?
Players will keep Rank purchases when servers reset. The Claim and Redeem section of the store allows you to reclaim Rank Purchases and titles.
Tangible items such as Infinity Chests, Mana, Epearls, etc. cannot be reclaimed.
¶ I don't have PayPal. How can I pay?
It’s fine if you don’t have a PayPal account, we have payment methods which do not require a PayPal account.
¶ How do I check my Gift Card balance?
You may check your gift card balance on the ManaCubeStore. Scroll to the bottom of the page and enter the code.
¶ Why can't I claim my monthly reward(s)?
There are several possible reasons why you can’t claim your monthly reward(s):
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Most often, it hasn't been a full month since you last claimed your Monthly Keys. You can check when you last claimed them using the Order History option on the ManaCube Store front page.
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Monthly Reward Keys are for donors only. Those who have used a Rank Upgrade Paper in-game are not eligible for this Reward.
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Please make sure you correctly typed your user name. If you made a mistake, log out and then log back in with the correct in-game name.
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Be sure you are claiming your Monthly Reward rather than trying to Reclaim your rank.
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At peak times, such as immediately after server resets, it may take longer for your request to process. You can try giving it a little time.
TIP: When checking when you last claimed keys, using a purchase price of "0" can be helpful.
WARNING: Be sure you are in Normal World when claiming keys on Parkour. Keys received in Map Maker World cannot be used or moved to where they can be redeemed.
¶ Where do I check when I last claimed my monthly reward(s)?
Players are able to check when they last claimed their monthly reward(s) using the Order History option on the store front page. You must know the email address used when claiming the keys.
¶ Why am I banned from the ManaCube Store?
There are several possible reasons a player may be banned from the Manacube Store:
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You initiated a chargeback on ManaCube. This is not allowed and if you’re found doing so you will be permanently banned from our Store, In-Game and on Buycraft itself.
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You initiated a chargeback on another server(s) and were banned from Buycraft. These bans can be reviewed on a case by case basis to determine if you can be unbanned from the Manacube Store. Please file a ban appeal.
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You may share an IP with someone else who is banned. This can be another member of your household, dormitory or even someone else using the same VPN.
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Someone else bought you a rank and then initiated a chargeback, either on ManaCube or another server. These bans can be reviewed on a case by case basis to determine if you can be unbanned on the Manacube Store. Please file a ban appeal.
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In rare cases, players are banned from the ManaCube store due to severe violation of the rules. These players are also banned in game and can file a ban appeal.
¶ I filed a chargeback. Can I be unbanned?
Chargeback appeals are reviewed on a case by case basis. A ban appeal should be created with a detailed explanation of the circumstances and why you feel you should be unbanned. These cases require payback of all purchase costs, chargeback fees, and the approval of the owner.
¶ How many unbans/unmutes can I buy?
Unbans and unmutes are no longer able to be purchased from the ManaCube Store.
¶ How do I change store currency?
You can change your store currency by selecting the “Currency” dropdown on the store menu.
¶ What is Patron/Patron+? How do I get Patron/Patron+?
Patron/Patron+ are players who have generously supported the server. For the requirements and perks, please refer to the Patron/Patron+ article for more information.
¶ Do Cubits count towards Patron?
Cubits used on the store in forms of gift cards will not count towards Patron/Patron+. What will count is buying Cubits from the ManaCube Store in our “Cubits” section.
¶ What is the “Black Market” section?
The Black Market is a “secret” way to get items that boost the playability of each gamemode. There is a Black Market section for each server, except for Factions.
¶ Where is the rank-up option?
You can purchase rank upgrades in the /cubitshop in-game!
¶ How do I reclaim my donor rank?
You can reclaim ranks you have purchased on the store by clicking the “Claim and Redeem” option and then “Reclaim Package”. It is free to reclaim your donator rank and you may do so as often as you want.
¶ I had a rank on MineVast. Can I reclaim that?
MineVast ranks can also be reclaimed using the “Reclaim Package” section of the ManaCube Store. The ranks and their perks were revamped due to EULA. When you reclaim your rank, you will be given information on the current perks.
The below shows the ManaCube rank that should be claimed based on your previous MineVast rank.
ManaCube VIP:
- MineVast Premium Globally or for any server
- MineVast VIP Globally or for any server
- MineVast Legend Globally or for any server
- MineVast "Seadog” or "Buccaneer" for Islands
ManaCube VIP+:
- MineVast Vast Globally or for any server
- MineVast Sponsor Globally or for any server
- Minevast Captain or BlackBeard for Islands
¶ Do seasonal crates come yearly?
There is no set schedule for the release of Seasonal, Celebratory or Mystery Crates. While some tend to come yearly, others may never return. If you are interested in a crate, the best option is to purchase during its first release.
¶ Do ranks apply for all servers?
No, they only apply to the server you selected.
¶ Are sales permanent?
Sales are offered throughout the year. They are typically tied to Holidays and Celebrations. Some sales are for specific items, while others provide a discount on everything in the store.
You can be alerted to sales by watching the Forums or by watching the #announcements channel in our Discord.
¶ Can I buy items/ranks/perks for other players?
Allowing other players to purchase items, ranks or perks for you carries some risk. If they chargeback the purchase, you will lose the purchase and be banned from the ManaCube Store and from the network. If this happens to you, you may file a Ban Appeal. If possible, please provide information about who purchased the rank for you and when.
If other players wish to purchase items for you, a better option is to have them give you Cubits so you may make your own purchases on your own account.
¶ Can I buy multiple rank-ups in one purchase?
Yes
¶ Can I buy Elite keys without having Elite rank?
Players without Elite rank may buy keys to trade for in-game currency or items. However, without the Elite rank they cannot use the keys to open Elite Crates.