¶ Appeals
If you have been banned, muted, or locked on ManaCube and would like to appeal your infraction, you may appeal your punishment on the forums through a Ban/Mute Appeal. There, you can post an appeal, and our Staff Team will review your appeal, the evidence provided, and consult other staff members about the punishment.
¶ General Information
Please keep in mind that you may only file an appeal if your punishment exceeds 24 hours. This does NOT include punishments that are exactly 24 hours long. If you file an appeal for a punishment that does not meet this requirement, it will be closed.
Staff will only discuss the details and specifics of a punishment with the player that was punished. If you are not the punished player, information will not be provided on the topic.
Your appeal is NOT being ignored! Appeals may take a while to be properly reviewed and closed out, so we ask for your patience. Staff will take some time to discuss your appeal and come to a conclusion, which may take a couple days.
When you are writing your appeal, please consider your punishment and why the Staff Team should risk having you return back to the community. Don’t make up excuses such as "My sibling was using my account" or "My cat walked on my keyboard." If you want your punishment to be lifted, don’t lie in your appeal!
Additionally, we request that you stay respectful and leave out profanities from your appeal. The Network Rules still apply in appeals.
Appeals are not the place to report players nor is it the place to attack staff members for doing their job. If you feel staff have acted unprofessionally or violated staff rules, you can create a separate Staff Report on the ManaCube Forums. If you see other players break the rules at the time of your punishment, you are always free to file a Player Report so we may take action against rule breakers. Please provide the usernames of the players and screenshots of them breaking the rules in your report. If you have difficulty with taking screenshots, refer to this article on Getting Help.
¶ Types of Appeals
¶ Global Bans
This includes global punishments such as hacking or using macros. It will follow the Regular Appeal process and be appealed on the Forums Appeals Page.
¶ Local Bans
Local bans are given on just one realm, such as KitPvP, Factions or Events. Local bans are not as common or restrictive as global bans.
Illegal Client Modifications or punishments issued by MANARAY are types of local bans you may receive. These bans are issued when hacks are detected by the server anticheat. If you have not received any previous hacking bans, this may be reduced to a 14 day, 1st offense hacking ban instead of a permanent local ban.
Players may also be locally banned from the Events server if they disrupt events, exploit events, or consistently cause issues in chat. Locked and muted players are also disqualified from winning events if they have too many punishments.
All local bans should be appealed on the Forums Appeals Page.
¶ Creative Grade Bans
Submitting a plot with a copied build may result in a grade ban. Please refer to this article on Grade Bans for more information. You are able to appeal Grade bans in the Creative Subforum labeled Appeal Your Grade Ban.
¶ Parkour Locks
Locked rank is given to players on Parkour who have used hacked clients and/or exploits. For more information on Locked Rank, please refer to this article. You may appeal your lock in the Parkour Subforum labeled Locked Rank Appeal. This will follow the same process that normal appeals go through. The only difference is that only Parkour and higher staff will be involved.
NOTE: Your behavior in-game and on the Community Discord will be taken into consideration during the discussion of your appeal.
¶ Mute Appeals
All mutes given on ManaCube are global. There are no local mutes. You also cannot appeal a mute on one specific gamemode. Mutes are appealed on the Forums Appeals Page.
There are usually three categories that are considered when staff are punishing: Minor, Major, and Malicious. See below for information on these categories.
A Minor Violation is a small infraction that only affects chat on a small scale. This can be Chat Flood, Excessive Caps, Spam, etc.
A Major Violation involve more disruptive or severe situations that may turn players away from reading chat. This can include Hate Speech, Flame Wars, or Disrupting Chat.
A Malicious Violation is one the most serious infractions that a player can commit. This involves cases such as Doxxing, Swatting, IP Loggers, Death Threats, or Chargebacks. Players who have received a malicious infraction will receive a permanent ban and permanent mute from the Network. All infractions can be appealed, some easier than others.
¶ Discord Appeals
When appealing a discord punishment, make sure to provide your full Discord Tag (e.g. anaxrocks#0001). Your in-game behavior may be considered by staff when discussing your appeal.
If you have received a ban on the Manacube Discord for being banned in-game, please appeal your in-game punishment first before appealing your discord infraction. You should be appealing the original punishment that was given.
Discord Bans/Mutes are appealed at the standard Appeals Page.
¶ The Appeal Process
¶ Open
This prefix appears right when you submit your appeal. This indicates that your appeal is successfully open, and a staff member will soon put it into Reviewing.
¶ Reviewing
A staff member will respond to your appeal and put it into the Reviewing stage.
One example of this message is shown below.
Hello [ManaCube Player],
I will be putting your appeal into Reviewing. During this time, the staff team will look into your appeal. We will look at your punishment and the evidence surrounding it. We will decide whether this appeal should be accepted. Please be patient as this may take some time.
Thank you for taking your time to appeal and if you have any further questions, don't hesitate to start a conversation with me on the Forums or message me on Discord [Discord Tag].
¶ Accepted
If your appeal is Accepted, your punishment will be lifted immediately. The punishment will NOT be counted towards future infractions in the same category. Usually, your appeal will be accepted if the punishment was reviewed to be incorrect.
¶ Reduced Punishment
A Reduced Punishment indicates that your punishment will either be lifted or reduced to a lower punishment length. Keep in mind that your infraction will still count towards future punishments. A reduced punishment is considered when a player is extremely apologetic for their actions or enough time has passed for the player to serve out their punishment.
NOTE: An apology does not guarantee that your appeal will be reduced. However, it may show growth and reflection on your actions. Staff may take this into consideration.
Unless your appeal is reduced to Time Served, evidence MAY be provided for a Rebuttal.
¶ Rejected
A Rejected appeal means that your punishment will remain and staff determine that the evidence held against you is sufficient. Appeals may be rejected if there is little to no change in behavior or if it is too soon for you to return to our community.
Similarly to reduced appeals, evidence MAY be provided. See below for details on providing evidence.
¶ Rebuttal
A staff member will reply to your appeal and start a conversation with you on the Forums to offer you an option to Rebuttal. You will have 2 weeks (14 days) to rebut a Reduced Punishment or Reject decision to your appeal. This is where you can provide additional evidence or explanation on why your punishment should be reconsidered. If you choose to create a Rebuttal, your appeal will be rediscussed with the appropriate staff members, who will take your response into consideration.
Please note that evidence will not always be offered. If evidence is provided, we recommend addressing it in your rebuttal.
¶ Ongoing
Ongoing prefixes are typically given to appeals dealing with Chargebacks or Store ToS violations. An admin will assist you in these cases by giving you information and directions on how to resolve the situation. To get unbanned from a chargeback, you must repay the payments that were charged back.
¶ Closed
If your appeal is closed, it will not be put into reviewing or discussed among staff members. Appeals are usually closed if there are multiple created, or the appeal format is not followed.
¶ Providing Evidence
All staff are required to supply evidence for all infractions on all platforms. If an appeal is rejected or reduced to a punishment that still needs to be served, an option of rebuttal is offered. The evidence will then be presented to the player. This gives them an opportunity to explain the situation or properly address why they were punished. Evidence is only provided to the player that was punished.
Under special circumstances, evidence will not be provided.
These circumstances are as listed:
- Your appeal is accepted
- The evidence contains private information
- Providing evidence may harm players and/or staff members
- You have been punished for PvP hacks (e.g. Killaura, Reach)
- Your Discord Punishment is for being permanently banned in-game
¶ FAQs
¶ How many times can I appeal?
You can appeal as many times as you want! However, if you're appealing too frequently, staff may limit how long you must wait before appealing again.
¶ Can I appeal in other languages?
Yes you may! However, staff may have to use a translator and some context may be lost in translation.
¶ Can I appeal another player's ban?
No, you can only appeal your own punishments. If a player is unable to appeal their own punishment, staff will assist them throughout that process.
¶ I got a response, was it a bot or a real person?
All responses are real people! They are staff members who are available to handle your appeal.
¶ I got a response, how long til I am unbanned?
Every appeal that is submitted will vary in terms of receiving a response on lifting or keeping the punishment in place. We have a process we put the appeal through once in reviewing. The decision to lift or keep the punishment will be determined as a team. This process can sometimes be lengthy. However, we try our best to respond as soon as possible.
¶ Can I go on Discord if I’m banned in game?
If you are perm banned in game, you will be perm banned on Discord as well. Both in-game bans and Discord bans may be appealed on the Forums. Being unbanned in-game does not guarantee you will be unbanned on Discord.
¶ I was unbanned in-game so why am I still banned on the Discord?
Not everyone who is unbanned in-game will also be unbanned on the Discord. Often, players are required to show they can follow rules in-game before being allowed back on the Discord.
¶ If I get unbanned, will I still have my donor rank?
Yes of course! Your rank will be waiting for you in the game. If you do not see it you can type /claim in game and claim it on the webstore!
¶ I was unbanned so why is my alt still banned?
Even when your main account is unbanned, your alt(s) may remain banned. When appealing your ban, you may request that your alt(s) be unbanned. However, this will be decided on a case by case basis. In some cases your alt(s) will remain banned until you have shown you can follow rules in-game.
¶ I've been banned. How do I give my base, island, cubits or other valuables to another player?
If banned, you cannot transfer ownership of parties, islands, cubits or other items to other players.
¶ My appeal was rejected, but I still want to play. Is there any other way to be unbanned or unmuted?
No, players are no longer able to purchase unbans or unmutes on the ManaCube store. As of now, you must go through the appeal process for the Staff Team to consider lifting your punishment.
NOTE: Purchased unbans or unmutes does not clear your record. Continuing to violate the rules can result in another punishment up to and including perm ban or perm mute.