¶ Appeals
If you have been banned or muted on Manacube and would like to plead your case as to why you should be unbanned from the network, we recommend appealing on the Forums. Our staff team will review your appeal, evidence and explanations made by all parties and will consult with other staff members.
This system is intended to reduce bias towards or against specific players. Staff are also required to disclose if they are friends, allies, enemies, or competitors with the appellant. For punishments of one month or longer, an Admin must review the evidence and approve the outcome.
¶ Things to know before filing an appeal
Please keep in mind that you may only appeal punishments that are longer than 24 hours. Punishments that are exactly 24 hours and less will be closed. Appeals that don't meet requirements will also be closed and will be explained to the appellant.
Appeals take time to be reviewed so please be patient! Staff will take some time to discuss your appeal and come to a conclusion. Appeals are not the place to report players nor is it the place to attack staff members.
When you're writing your appeal, please focus on why we would want you back in the community instead of only focusing on why you want to return.
¶ Appeals Resources
- Network Rules: https://manacube.com/threads/manacube-network-official-rules.6943/
- Information on Allowed/Illegal Mods: https://manacube.wiki/in-game/allowed-mods
- Infractions Page: https://bans.manacube.com/
- File an Appeal: https://manacube.com/forums/ban-appeals/
¶ How to Get Unbanned/Unmuted
Before appealing, you must know why staff punished you. Check the infractions page on the Forums to see the reason given for punishment.
Review the network rules and the list of Allowed/Disallowed Mods so you understand what staff feels you did wrong. If you still don’t understand the reason for your ban, contact staff for more information. It is best to contact the banning staff on Discord.
If you sincerely feel your punishment was false, explain why you believe that. Keep in mind staff must have evidence to punish you, so claiming innocence when guilty rarely works.
If you realize your ban was legit, your best option is to apologize for your actions and agree to abide by the rules in the future. In some cases, staff will give you another chance. For most temp bans you will need to serve out your original punishment if you are guilty.
Some offenses will earn you a position on our blacklist. A spot on the blacklist means you are unlikely to be allowed back into our community.
Do NOT evade your punishment by playing on an alt or another IP. This decreases your chances of having appeals reduced.
- Name what you did wrong. Be specific about your actions and how you broke the rules. Even more important, don’t blame someone else for your actions.
- Use empathy. Recognize that even if you were “joking” your actions impacted others. You are not punished for your intentions, you are punished for the actual impact of your actions.
- Don’t Blame Others. Keep the explanation about you and your behavior. Don’t focus on what the other person did wrong or how they provoked your actions.
- Keep explanations brief. Think about the real reason for your actions and explain those. This isn’t a school essay where you are judged for how many words you write.
- Let it go. Once you’ve appealed, be patient. The result isn’t up to you and will take some time.
¶ How NOT TO Get Unbanned
If you are upset about your punishment, it is best to wait until your anger subsides before filing an appeal. If you submit an appeal full of insults and profanities, your appeal will be closed. Much better to speak with facts and focus on your behavior rather than others.
¶ Making it About Others
You were punished for your behavior, not anyone else’s. Discussing the wrongdoings of other players rarely helps. If you do want to discuss others’ behavior include their IGN and proof of the behavior. If you aren’t willing to name others, mentioning them will not help with your appeal.
Take responsibility for your actions. Lying about the situation is not going to help your case.
Do not attack staff or use profanity in your appeal. We are not obligated to assist players that demean, insult, or attack us. Staff do not volunteer their time to be attacked and insulted.
Blaming Other Players
Taken from actual appeals ...- “Others have said/done worse and not gotten punished …”
- “My brother did it”
- “My cat walked across my keyboard”
- “I went to the kitchen and my friend installed hacks”
Blaming Staff
Taken from actual appeals ...- Legit corruption. Such a dramatic punishment for something so minor, I bet you're the person who has pronouns like zakaka/gjdjajrk
- You are all snowflakes, take a joke
- No one knows how to take a joke here
- They knew I was kidding. All my friends kid about that.
- They only did it because I insulted them that's total corruption, I've said worse to niels and haven't gotten a warning. They also warned me for hackusating?? Not even a verbal just straight up /warn even though other people hackusated THEN and they didn't get punished????
¶ Making it A Creative Writing Exercise
Staff make the rules and decide appropriate punishments. The rules are not about you specifically, they are about protecting the community and providing an enjoyable game experience for everyone. You agreed to the rules by playing on ManaCube. You are not welcome on the server if you do not intend to follow the rules.
Below are examples of real appeal responses that you should avoid using at all costs.
- “The rule isn’t fair and my punishment should have been shorter”
- “The punishment was too harsh”
- "I'm black I say what I want"
- "I'm gay I can say [slur]"
- "Do you know who I am bro"
- "I've payed a lot of money"
- “I am VIP+ I wouldn't just throw away my rank"
- I really like playing the server with [my girlfriend], playing other games isn't the same"
- “I want to come back and play and chat with my friends …”
- "I was testing"
¶ Making Threats/Offering Bribes
- "Because I am trying to get rid of the items that I purchased when I was younger. If I do not get unbanned and if I'm not allowed to sell these items, I will refund all of my purchases over PayPal."
- "I paid dacon a lot of money.... he took the bribe unban me"
- "Dacon if you unban me ill spend 10k on the server ;)"
- "I went afk and came back and was banned for no reason!"
- "I was just watching a movie not auto clicking. idk why"
- "I didn't do anything"
- "What's a macro"
- "You have no proof"
- "This isn't my computer"
- "My mouse is sticky"
- "I spilt water on my keyboard"
¶ Appeal Processes and Different Prefixes
After creating a ban appeal, you may notice that your appeal has the prefix "open." This means that a staff member has not "claimed" your appeal. If server staff are unable to review your appeal, other staff may take it. Staff will look at your appeal, be patient.
Your appeal will be put into "reviewing" once a staff member has “claimed” the appeal. This staff member is responsible for overseeing the appeal process; however, they do not decide the outcome on their own. While your appeal is in “reviewing, your appeal and the evidence held against you will be reviewed by the entire staff team.
If needed, staff may contact you during the appeal process for further clarification of the situation through Forums or Discord. The team will consider the evidence, the strength and quality of your appeal, your history on the server, and any other relevant information when deciding the outcome. This process may take as little as a day for minor infractions to several days for complex situations involving multiple players. For players with a permanent punishment, the appeal will take a fair amount of time.
If you were punished for being a 'bot,' falsely punished or if the evidence held against you is deemed insufficient, your appeal will be accepted. Your punishment will be lifted and pruned from your infraction history. The infraction will not be held against you when deciding punishments for any future rule violations.
When a punishment is reduced, the infraction remains on your record however the length and/or severity of the punishment will be lowered. This means ban lengths may be lowered or the punishment will be changed to a mute. A mute may be lowered to a /shout ban, /ah ban etc.
Typically a reduce may occur when the punishment is valid and the staff feel as though the player is unlikely to violate the rule again. Time and appeal response may be used when determining if a player is suited to play on Manacube. It can also happen if staff have made an error in the duration of the punishment.
Having an appeal reduced to a lesser sentence is not the same as having it accepted. Your prior punishments will remain on your record and your infraction counts will not reset.
Reducing a permanent punishment means that any further infractions may result in the perm punishment being reinstated. This will make it much harder to have your punishment reduced in the future.
A rejected appeal means that your punishment will remain in place. A rejected appeal is generally because staff believe that you should carry out your ban as there is clear evidence of you violating rules AND they believe that you're likely to violate rules again. When your appeal is rejected, you will receive an explanation with details about your ban and information on rebuttals.
Evidence using screenshots will most likely be provided, evidence via recording will most likely not be provided. There are some exceptions and leeway however demanding evidence is not the way to go.
If the initial appeal for an infraction is rejected, you will have 10 days to rebut our decision. If evidence is to be provided, it will be sent with the rebuttal offer. Your rebuttal is your chance to provide an alternate explanation for the evidence held against you.
If you do not provide an alternate explanation for the evidence held against you or add extra information to your appeal, your rebuttal will not be re-evaluated.
Please note that evidence will not always be offered. If evidence is provided, we recommend addressing it in your rebuttal.
An admin will assist you in these cases by giving you information and directions on how to resolve the situation. To get unbanned from a chargeback, you must repay the payments that were charged back.
Appeals are closed without a review of evidence in specific circumstances. Typically it is due to insufficient information, inappropriate behavior, attacking staff or because a player has appealed too soon.
This prefix is used for appeals where more info is needed from the Player before it can continue into the reviewing stage. The staff member will reply to the appeal itself so make sure to keep an eye on that!
¶ Ban Appeals
¶ Global Bans
Global bans affect your status across all realms. The majority of bans are global.
Moderate cheating includes but is not limited to macros, keybinds, scripts, illegal teaming, boosting, alt abuse. Staff are not expected to distinguish between a hack, script, macro, or key bind when banning.
Examples of Moderate Offenses
- Illegal Macros & Scripts
- Illegal Teaming
- Boosting
- Alt Abuse
Appeals for Moderate Cheating: Violations of less than 1-year will only be accepted or reduced if the punishment was in error. Appeals for valid 1-year punishments may be reduced after serving 6 months and submitting an excellent appeal.
Involves dishonestly taking money, items, work, or anything else of value from another player. Because the methods used to cheat are constantly changing, the rules cannot address all activities that may be considered cheating.
Examples of Major Offenses
- Griefing
- Stealing (theft, insiding)
- Scamming
- Illegal PVP
Appeals for Major Cheating: Punishments of less than 1 year will only be accepted or reduced if the punishment was in error. Punishments of 1-year may be considered for reduction after serving 6 months and submitting an excellent appeal.
Includes any methods to generate items or money, easier or faster than otherwise possible. Most of these bans are due to using hacked clients or other methods that give a similar advantage. Any macros, scripts, or use bugs that provide the same benefit as common hacks will be punished as hacks.
Examples of Malicious Offenses
- Hacked Client
- Hacked Client Ads
- Teaming with Cheaters
Appeals for Malicious Cheating: Will only be accepted or reduced if the punishment was an error.
Evasion: Occurs when a player bypasses the restrictions placed on one of their accounts. These punishments will only be accepted or reduced if the punishment was in error.
Examples of Evasions
- Mute Evasion
- Ban Evasion
- Assisting with Evasion
Abuse: Occurs when something is used in a way that is not intended and gives the player an unfair advantage. These punishments it depends on the severity. For major abuse, the likelihood of a punishment reduction on appeal will depend on the same factors that determined the original punishment duration. Minor Abuse on Parkour may be reduced to a Lock.
Examples of Abuse
- Dupes
- Exploits
- Use Bugs/Game Mechanics
Special Cases: Include violations that are difficult to categorize elsewhere, or that have multiple possible punishment paths. These punishments vary in how and when they may be reduced. It depends on the severity of the offence as well as the involvement with the offence. Appeals for Inappropriate IGN's and skins are typically reduced after the name/skin is changed, but are handled on a case-by-case basis.
Examples of Abuse
- Auctions House (AH) Abuse
- Causing Lag
- Falsifying Evidence
- Inappropriate IGN
- Player Request
Major Violations are disruptive, divisive, and violate our community standards. Staff do not always give warnings for Major Violations. Examples of offenses in this category are:
Examples of Malicious Offenses
- Rude Builds
- Border Claiming
Appeals for Major Violations: Offences of 1 month or less will only be accepted or reduced if the punishment was in error. Appeals for valid 1-year punishments may be reduced after serving 6 months and submitting an excellent appeal.
Malicious Violations are intended to threaten, trigger or intimidate players, staff, or the server. They include things such as:
Examples of Malicious Violations
- Hard Advertisement
- Malicious Advertising
- Revealing IPs
- IP Grabber
- Spam Bot
- Crash Exploit
- Stealing Credentials
- Violating TOS
- Real World Trading
- Illegal Activity
- Harmful Statements
Appeals for Malicious Violations: will only be accepted or reduced if the punishment was in error. There are exceptions. If the initial appeal is rejected, you will be given guidance on if and when you may re-appeal.
Using ManaCube to seek inappropriate relationships with children, sexually harass other players, solicit or distribute porn, post or threaten revenge porn, for sextortion, grooming, and other predatory behavior is not allowed.
To report concerns of Misconduct, submit a Support Ticket on the Forums. Choose “Report Predatory Behavior” for the department. https://manacube.com/support/
Misconduct Includes
- Sexual Harassment
- Soliciting or Distributing Porn
- Inappropriate Relationships
- Predatory Behavior
- Retaliation
- Public Allegations
Appeals for Misconduct Punishments: Will only be accepted or reduced if the punishment was in error. Players are typically blacklisted and will not be allowed back into the community after committing these offenses.
¶ Server Specific ban types
¶ Local Bans
Local bans affect only one realm. They are much less common. They are typically given on realms such as KitPvP, Factions, and Events.
‘Illegal Client Modifications’ is another type of local ban that you may receive, This is mainly issued when hacks are detected.
Bans due to behavior during community events will typically result in a local ban from the Event server. If you are banned there, you may appeal and we will consider unbanning you from Events. Your behavior on other realms will be considered in the decision.
¶ Creative Grade Bans
Submitting a plot with a copied build will result in a grade ban. You are able to appeal these in the creative subforum labeled ‘Appeal Your Grade Ban’. This process is similar to how normal appeals are handled. The only difference is that only creative staff will be participating in the discussion of these appeals.
¶ Parkour Locks
The Locked rank is often given to Parkour players when appealing a perm ban. These bans may be appealed in the parkour subforum labeled ‘Locked Rank Appeal’. These appeals follow the same process "normal" appeals go through; however, only parkour staff and Admins are involved. It is important to know that your behavior in-game and on the discord while you are locked will be considered during the discussion of your appeal.
¶ Mute Appeals
All mutes given on ManaCube are global. There are no local mutes. You also cannot appeal a mute on one specific game mode.
There are four basic categories of chat offenses; Minor, Moderate, Major, and Malicious. See below for information on these categories.
A minor chat offense is one that is typically more of an annoyance, like excessive CAPs. They have a small impact on the community. Punishments for minor chat violations begin with short durations. If you continue to violate the rules, the duration will increase until a perm Mute is earned.
Examples of Minor Offenses
- CAPsing
- Spam
- Trolling [Chat]
- Custom Fonts
- Nickname Formatting
- Excessive Foreign Languages in Public Chat
- Excessive Swearing
- Soft Advertising
Appeals for Minor Punishments: Will only be accepted or reduced if the punishment was in error. Appeals will only be processed if the punishment duration was greater than 1 day.
Moderate chat offenses have a negative impact on the community, but do not rise to the level of hate speech, harassment and other more serious violations. They include disrespect, inappropriate chat topics, impersonating players/staff and interfering with staffing.
Examples of Moderate Offenses
- Disrespect
- Inappropriate chat
- Staff Interference
- Impersonation
Appeals for Moderate Punishments: Offenses 3 months or less will only be accepted or reduced if the punishment was in error. Appeals for valid 6mo punishments may be reduced after serving 3 months and submitting an excellent appeal
A major offense is one that may cause offense to players/staff, or it may drive players away from reading chat.
Examples of Major Offenses
- Hate Speech
- Flame Wars
- Shock Statements
- Disrupting Chat
- Harassment
Appeals for Major Punishments: 1mo or less will only be accepted or reduced if the punishment was in error. Appeals for valid 1-year punishments may be reduced after serving 6 months and submitting an excellent appeal.
A malicious offense can or does cause harm to the community. This is the most serious chat offense. Malicious offenses include doxing, swatting, IP Logging, death and threats. These offenses result in both permanent ban and permanent mute. These infractions may be appealed, but if found to be valid are rarely reduced to a shorter duration.
Special Cases They are violations that do not fall into any of these categories. They, like all appeals, are decided on a case by case basis considering the seriousness and intent of the offense and the merit of the appeal.
Special Cases
- Group Spam
- Inappropriate IGNs
Appeals for Special Cases Punishments: They are varied and depends on the severity of the offense. Inappropriate IGNs are Typically reduced after the name is changed, but are handled on a case by case basis.
Mute Evasion occurs when a player uses alts, commands, items, or any other means to bypass chat restrictions.
¶ Evidence
Staff are required to collect evidence for all punishments given on all platforms. If an appeal is rejected you may be given an option to rebut the outcome. The evidence held against you will typically be provided. You may then choose to explain the situation that resulted in the punishment.
Under special circumstances, evidence will not be provided. These circumstances are as listed
- When the evidence contains private information
- When you have been punished for PvP hacks
- When your discord punishment is for being perm banned in-game
¶ FAQs
¶ How many times can I appeal?
If your appeal is rejected, you will receive information on when you can appeal again. If you submit additional appeals without providing additional information you are unlikely to have the punishment reduced.
¶ Can I appeal in other languages?
Yes, you may! However, staff may be forced to use a translator and some context may be lost in translation.
¶ Can I appeal another player's ban?
No, you can only appeal your own punishments. If a player is unable to appeal their own punishment, staff will assist them throughout that process.
¶ I got a response, was it a bot or a real person?
All responses are real people! They are staff members who are available to handle your appeal.
¶ I got a response, how long til I am unbanned?
Every appeal that is submitted will vary in terms of receiving a response on lifting or keeping the punishment in place. We have a process we put the appeal through once in reviewing. The decision to lift or keep the punishment will be determined as a team. This process can sometimes be lengthy. However, we try our best to respond as soon as possible.
¶ Can I go on Discord if I’m banned in game?
If you are perm banned in game, you will be perm banned on Discord as well. Both in-game bans and Discord bans may be appealed on the Forums. Being unbanned in-game does not guarantee you will be unbanned on Discord.
¶ I was unbanned in-game so why am I still banned on the Discord?
Not everyone who is unbanned in-game will also be unbanned on the Discord. Often, players are required to show they can follow rules in-game before being allowed back on the Discord.
¶ If I get unbanned, will I still have my donor rank?
Yes of course! Your rank will be waiting for you in the game.
¶ I was unbanned so why is my alt still banned?
Even when your main account is unbanned, your alt(s) may remain banned. When appealing your ban, you may request that your alt(s) be unbanned. However, this will be decided on a case by case basis. In some cases your alt(s) will remain banned until you have shown you can follow rules in-game.
¶ I've been banned. How do I give my base, island, cubits or other valuables to another player?
If banned, you cannot transfer ownership of parties, islands, cubits or other items to other players.
¶ My appeal was rejected, but I still want to play. Is there any other way to be unbanned or unmuted?
No, players are no longer able to purchase unbans or unmutes on the ManaCube store. As of now, you must go through the appeal process for the Staff Team to consider lifting your punishment.
¶ With the new system, what happens to those players who were permanently banned/muted?
Players who have been permanently muted or banned may appeal their punishment in hopes of getting a reduction.